For residents
Everything for your lease is in the TenantCloud resident portal. Sign in with the email on your lease.
Call or text (267) 354-0419 and say URGENT.
If anyone is in danger, call 911 first.
Renewing your lease
About 90 days before your lease ends, we'll email and text you your renewal options. Just reply with the one you want, or tell us if you're moving out.
Before we send a renewal lease, your balance (rent, fees and late fees) needs to be paid in full.
Common questions
When is rent due?
Your due date and any late fee are in your lease, and the resident portal shows what's due.
How do I request a repair?
Sign in to the resident portal and open a maintenance request. Add photos if you can. For an emergency, call or text (267) 354-0419 and say URGENT.
What counts as an emergency?
No heat, an active leak, or a lockout. If you're not sure, call or text us.
How do I give notice that I'm moving out?
Send written notice through the resident portal or to info@thernsgroupllc.com. Your lease says how much notice is needed.
How do I update my phone or email?
Update it in the resident portal, or email info@thernsgroupllc.com.